Providers

Welcome Child Care Providers!

This Provider Portal will allow you to request changes or updates to certain information specific to your program, such as hours of operation, holidays, rates that you charge to the public, and more.

By registering, you will receive benefits such as being able to submit requests to be processed by a CCA staff person, sign up for text alerts, and more. Please note that not all functions will be available to all registrants, depending upon your status as a CCA Provider.

To get started using the Provider Portal, please click on the button at right that most closely describes you:

  • I want to apply to become a Child Care Provider through CCA — Apply to Become a Provider
  • I am a CCA Child Care Provider, but have not registered an account — Create Login and Password
  • I have already registered and have a secure login and password — Login to Provider Portal

 

Child Care Automated Attendance (CCAA) and Payment Information

Provider Handbooks

The provider handbooks will give you detailed information about the CCA program, requirements for parents and providers, the enrollment process, attendance, paying providers, and more. Need a copy? Click a button below to download a PDF file.

  Regulated Provider Manual   Relative Provider Handbook

The CCAA system is an attendance reporting program implemented for the child care program in Texas. As a provider, you are responsible for making the equipment available for parents to record their daily attendance information. Below is helpful information about the attendance system:

Parents are required to record attendance for each day that care is authorized. Any days not recorded by the parent will be converted to an absence. You will be paid for all days children are enrolled, whether present or absent. If the parent is unable to record attendance due to not having a card or a system issue and the child is present, the provider should submit the attendance information to CCA within 5 calendar days. To submit attendance information for a child you will need to log in then go to Attendance Exceptions.

Payments for child care providers are processed every two weeks. For a current schedule of payment dates and time periods processed, click here.

Frequently Asked Questions

Provider Education & Training

Children are the most valuable asset; therefore it is essential that you become good consumers of services that support you and the families you serve.

  Education & Training

Find answers to some of the most frequently asked questions about the CCA Provider Portal.

  1. Is this a secure website?

    Yes, we have ensured that this site meets all of the Texas Workforce Commission security requirements.

  2. What if I don't have a computer?

    You can access this site from any computer, tablet, or phone with internet access. The site will adapt to the device you are using and still display all information.

  3. What if I don't have an email account?

    You can set up an email account for free. There are many options such as Gmail, Hotmail, and Yahoo.

  4. Can more than one person from our facility have an account, or do we have to share the login and password?

    Multiple people from the same facility can set up their own login and password. This is actually recommended for security and accountability purposes.

  5. Do I have to send CCA my rates, holidays, and other information that is requested on the site now?

    No. Those options are there to allow you to submit changes as they occur (rates, holidays, contact person, phone numbers, etc). You do not have to send us any of that information now unless you want or need to update your facility’s information.

  6. I have created my account information with login as password. What do I do now?

    Click on the “portal login” option at the top of your screen to log in and view your facility’s information and begin using the portal.

  7. How will I know you got the information I submitted?

    Providers and parents will get a confirmation when you submit a request or report. Keep that information.

  8. Are parents required to use this site?

    Parents are not required to use this site, but we do encourage them to use it. Our goal is to make it easy and convenient for parents and providers to request and get information. Please let parents know this site is there for them as well.

  9. When do parents start using the site?

    They can begin using it any time. We are introducing it to parents and sending out information with their paperwork.

  10. Does CCA have anything to help us advertise this web portal to parents?

    Yes. We have one page flyer available, and we also have 5x7 color postcards that we can send to you to hand out to your parents. If you would like some, please contact us. There is no cost to you for these.

  11. I prefer using the form to send in attendance information. Can I still use it?

    Once your deadline to start using the site comes, you are not able to use the form. If there is an unusual circumstance, please contact our Financial Management staff to discuss.

  12. Is the attendance information still due on Friday for the whole week?

    No. All attendance must be submitted within 5 calendar days (including weekends), and each day can stand alone. You can submit attendance every day or every few days, as long as you have it enteredwithin 5 days. This gives you more flexibility with reporting, and more opportunity for the parent to go back and record before you have to report.

    Attendance for Monday must be entered by Saturday
    Attendance for Tuesday must be entered by Sunday
    Attendance for Wednesday must be entered by Monday
    Attendance for Thursday must be entered by Tuesday
    Attendance for Friday must be entered by Wednesday
    Attendance for Saturday must be entered by Thursday
    Attendance for Sunday must be entered by Friday

  13. Can I start submitting attendance before my due date?

    You can submit attendance information now to get used to the system (and we recommend you do try it out), but you will still have to send us the form. We will not pull your information until the designated week for you to start reporting.

  14. Will I have a copy of the attendance information I submitted?

    Yes. The system will store all attendance you log in so that you can go back and check it or just have a record of it.

  15. Do I submit attendance for all children on this site?

    No. You will only submit attendance for the children for specific days that the parent did not record attendance. This replaces the weekly reporting form. If all attendance is recorded for a child, you do not need to record anything on the site.

  16. Can parents submit attendance information on this site?

    No. The way parents submit attendance information has not changed.

  17. Will the attendance information I submit show on the workforcesolutionschildcare.com site?

    No. The workforcesolutionschildcare.com site shows only what was submitted by the parent with their card. That information cannot be changed by providers or by CCA staff.

Texas Rising Star

Texas Rising Star is a voluntary quality certification. Programs must meet a high standard of quality indicators and are eligible for enhanced reimbursement rates.

Child Care Assistance publishes a list of all providers with a quality rating such as Texas Rising Star to help parents in their search for quality child care.

To download a current list, click here.

For more information, visit www.texasrisingstar.org.

 

Assisting Parents

As a child care provider you not only shape the lives of children, you guide parents in raising their children, assist them with getting CCA services, and help them access other resources they may need to support their family.

Texas 2-1-1 — no matter where a person lives in Texas, they can dial 2-1-1 and find information about community resources. Whether help is needed finding food or housing, child care, crisis counseling, substance abuse treatment, or paying electric bills, the same number can be called. Visit the Texas 2-1-1 website 211texas.org for more information.

Child Care Aware childcareaware.org is a great resource regarding early learning and development of children.

Texas Workforce Commission twc.state.tx.us can assist with identifying a career occupation plus resources on finding job search assistance.

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