Parents

Welcome Parents!

This Parent Portal will allow you to request changes or updates to certain information specific to you, such as your child care provider, children in care, co-pay fees, and more.

By registering, you will receive benefits such as being able to submit requests to be processed by a CCA staff person, sign up for text alerts, and more. Please note that not all functions will be available to all registrants, depending upon your status as a CCA parent.

To get started using the Parent Portal, please click on the button at right that most closely describes you:

  • I want to apply for child care services through CCA — Apply for Child Care Services
  • I have CCA child care services, but have not registered an account — Create Login and Password
  • I have already registered and have a secure login and password — Login to Parent Portal

 

Frequently Asked Questions

Parent Education & Training

Children are the most valuable asset; therefore it is essential that you become good consumers of services that support you and your family.

  Education & Training

Find answers to some of the most frequently asked questions about the CCA program.

  1. Is this a secure website?

    Yes, we have ensured that this site meets all of the Texas Workforce Commission security requirements.

  2. Once in the program, how often do you recertify services?

    Eligibility is determined every 12 months.

  3. If my information changes before then, do I need to report it?

    Yes, you MUST report any changes that relate to your household size, income and work hours within 10 days. You will jeopardize your assistance if you fail to meet this requirement.

  4. Is the child care free?

    Your share of cost is based on your family size, income, and the number of children receiving child care assistance. If you are in training, and have no income then CCA will pay the full cost of care.

  5. How does my provider get paid?

    Through the attendance that you record via your Child Care Automated Attendance (CCAA) card. The information is uploaded to our state system and the provider is paid. If you do not record attendance, you are responsible for paying the full share of cost for that day.

  6. Who do I pay my co-pay to?

    You pay your provider the assigned co-pay and CCA pays the provider the rest.

  7. I am cash paid, and I have no verifiable income, what do I do?

    You will not be eligible for services. We must be able to verify that the income and the business. 

  8. I am self-employed, what do you need?

    We must be able to identify that you are a business, and what your income is, therefore we accept items such as profit and loss statements, business licenses, and quarterly tax returns. You will also need to complete the Client's Statement of Self Employment Income form, which can be downloaded here.

  9. I turned in my documents late. Can I still get child care?

    Unfortunately we have strict guidelines and we must adhere to the rules. You need to pay close attention to what is sent to you and get the documents back by the date they are due to avoid a discontinuation of services.

  10. I can’t afford my parent fee, do you offer any help?

    The parent fee is set based on a sliding scale of household members and total income – before taxes are taken out. This also includes child support payments and any other earned or unearned income that you receive. If you have extenuating circumstances that we can validate, we may be able to offer a temporary reduction. Your assistance will be denied for not paying your cost to the provider, so please ask us if you need help before you get behind.

  11. What forms do I need to complete?

    There are various forms that you will need to complete and turn in to participate in the CCA program. Please call CCA at 214-630-5949 to request the form you need.

Workforce Centers

If you are receiving Temporary Assistance for Needy Families (TANF) and need to find employment, please visit a Workforce Solution Center near you. You may be eligible for priority funding that enables you to find employment. CCA has child care staff located in each center located in the community. Stop by and see what all they have to offer. Click here to find a location.

Child Care Automated Attendance (CCAA)

In order to be eligible for the program, you must comply with the attendance recording regulation. Your provider will not be paid for days that you do not record and you will be responsible for paying your child care provider the full cost of care on any days in which you have not recorded attendance. In addition, you will be discontinued for failure to record.


If you are not able to record, you must report this to us within 3 days. Please register through this portal to report issues. You will also be able to request a new card through this site.

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